Privacy & Legal
Like most website operators, Fonus collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Fonus’s purpose in collecting non-personally identifying information is to better understand how Fonus’s visitors use its website. From time to time, Fonus may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Fonus also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.fonusmobile.com blog posts. Fonus only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Gathering of Personally-Identifying Information
Certain visitors to Fonus’s websites choose to interact with Fonus in ways that require Fonus to gather personally-identifying information. The amount and type of information that Fonus gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://www.fonusmobile.com to provide a username and email address.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To External Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
Protection of Certain Personally-Identifying Information
Fonus discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Fonus’s behalf or to provide services available at Fonus’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Fonus’s website, you consent to the transfer of such information to them. Fonus will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Fonus discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Fonus believes in good faith that disclosure is reasonably necessary to protect the property or rights of Fonus, third parties or the public at large.
If you are a registered user of https://www.fonusmobile.com and have supplied your email address, Fonus may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Fonus and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Fonus takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Fonus may collect statistics about the behavior of visitors to its website. Fonus may display this information publicly or provide it to others. However, Fonus does not disclose your personally-identifying information.
This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.
Those who engage in transactions with Fonus – by purchasing Fonus’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Fonus collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Fonus. Fonus does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
If Fonus, or substantially all of its assets, were acquired, or in the unlikely event that Fonus goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Fonus may continue to use your personal information as set forth in this policy.
For questions or concerns about Fonus products and services, or our websites, please contact customer support by email us at firstname.lastname@example.org.June 2020
Terms and Conditions Mobile Voice/Text/Data Service By Fonus
This Fonus Mobile Service Terms and Conditions Agreement (the “Agreement”) sets forth the terms and conditions of service (the “Service Terms and Conditions”) upon which Fonus, Inc. (“Fonus”) will provide you prepaid mobile voice, text, and data services (the “Fonus Mobile Service”). In this Agreement, “you” and “your” mean the customer of the Fonus Mobile Service provided by Fonus, and “we”, “our” and “us” mean Fonus and any Fonus affiliate authorized to provide you with the Fonus Mobile Service.
ACCEPTANCE OF THE TERMS AND CONDITIONS OF THE FONUS MOBILE SERVICE
By using the Fonus Mobile Service, you are agreeing to be bound by all the Service Terms and Conditions contained in this Agreement. If you do not agree to these Service Terms and Conditions, you should not use the Fonus Mobile Service. These Service Terms and Conditions govern whether you activate the Fonus Mobile Service through Fonus directly or whether you do so through a third party. If you do not want to accept the Service Terms and Conditions, do not use the Fonus Mobile Service. Instead, contact Fonus customer services at email@example.com.
You may not assign your rights or delegate any of your duties under this Agreement without our prior written consent, and any attempted assignment or delegation without such consent is void. Account balances are non-transferable between accounts or devices without our prior written consent, and any attempted transfer without such consent is void. We may assign all or part of the Agreement or your monies owed without notice to you.
CHANGES TO THE FONUS MOBILE SERVICE TERMS AND CONDITIONS
Fonus reserves the right, from time to time, with or without notice to you, and in our sole and absolute discretion, to change any part of the Services Terms and Conditions, including but not limited to, rates, plans, charges, how we calculate charges, discounts, coverage, and technologies used to provide Fonus Mobile Service. The most current version of the Agreement can be reviewed by clicking on the “Service Terms and Conditions” link located at the Fonus website (https://www.fonusmobile.com). The most current version of the Agreement will supersede all previous versions. Your use of the Fonus Mobile Service and continued use of the Fonus Mobile Service after changes are made means that you agree to be bound by such changes.
SCOPE OF THE FONUS MOBILE SERVICE
The Fonus Mobile Service is provided through a nationwide wireless carrier (“Carrier”), and is only available in geographic areas covered by the service network footprint of the Carrier. Notwithstanding any provision of this Agreement that may be to the contrary, it is expressly acknowledged by the parties hereto that the Carrier is an intended beneficiary of the provisions of this Agreement related to Fonus Mobile Service, including but not limited to provisions related to disclaimer of warranties, limitation of liability, dispute resolution and arbitration.
AVAILABILITY OF THE FONUS MOBILE SERVICE
Wireless services use radio transmissions and coverage is not available everywhere. Quality of service may be affected by conditions within and beyond Carrier’s control, including atmospheric, geographic, or topographic conditions, or by damage to your device. Neither the Carrier nor we guarantees that the Fonus Mobile Service will be available at any specific time or geographic location, or that the Fonus Mobile Service will be provided without interruption. Any statements or maps provided by us or the Carrier or our representatives, agents or dealers about coverage are intended to provide high-level estimates of coverage areas when using the service outdoors under optimal conditions and do not mean that service will be available under all circumstances, at all times or without interruption. Estimating wireless coverage and signal strength is not an exact science. There are gaps in coverage within the estimated coverage areas that, along with other factors both within and beyond the Carrier’s control, may result in service interruptions, slower data speeds, or lower quality of service. You should therefore never solely rely on the Fonus Mobile Service for emergency communications.
TERM OF AGREEMENT
The term of this Agreement shall commence upon registration of your device using the Fonus Mobile Service. This Agreement shall remain in effect for as long as you maintain an account with unexpired price plan or add additional plans to your account within six (6) months of your last use of Fonus Mobile service unless earlier terminated by Fonus by giving notice or otherwise terminated in accordance with the terms of this Agreement. Sections 12, 13, 14, 15, 16, 17, 18, 19 and 21 shall survive termination of this Agreement.
Your Fonus Mobile Service will not expire until your metered plan is exhausted, or if sooner, after any six (6)-month period of continuous account inactivity. For this purpose, account activity includes use of Fonus Mobile Service and the purchase and addition of plans to your account.
COMPLIANCE WITH LAWS
Fonus Mobile Service is for personal or business use only, and in using the Fonus Mobile Service you agree to comply with all applicable laws.
INTENDED USE OF FONUS MOBILE (FAIR USE)
Fonus Mobile Service and any related data services are provided solely for purposes of web browsing, messaging, and similar activities. You are responsible for all data activity from and to your device regardless of who initiates the activity. Unless you maintain a valid method of payment on file and subscribe to auto-plan renewals and auto-data refills, you may not be allowed to use the Fonus Mobile Service with applications and systems that drive continuous heavy data sessions and generate excessive amounts of traffic. We reserve the right to limit, suspend or terminate without notice any misuse of our network or violation of these Service Terms and Conditions.
RULES REGARDING THE USE OF FONUS MOBILE SERVICE – USAGE, CHARGES, AND PAYMENTS, ROAMING AND APPLICABLE DEVICE RESTRICTIONS
The Fonus Mobile Service is a prepaid service. You authorize us to charge your credit card as needed to pay for the purchase of data plans and other services as they may be offered from time to time. By selecting the auto-renew option offered with a plan or service, you also authorize us to automatically charge your credit card and renew such data plan or service at the time it expires or, in the case of a data plan, when the data balance expires. Certain plans have built-in auto-refill feature to ensure uninterrupted service. By purchasing such plans, you also authorize us to automatically charge your credit card and refill your account at the time when the account balance expires.
Although the Fonus Mobile Service is a prepaid service, we, at our sole discretion, may allow for overage to occur in order to ensure uninterrupted service to you. You agree that if such is the case you are responsible for the cost of the overage and that we may either charge your credit card for usage exceeding the prepaid data plan or deduct the overage from the data plan that you purchase after an overage occurs. We reserve the right to charge for overage a higher data rate per megabyte than the average data rate per megabyte that was charged for the prepaid data plan.
Fonus Mobile Service may offer roaming capabilities outside of the domestic coverage areas. Any roaming services offered by the Fonus Mobile Service are intended for temporary roaming. Permanent roaming is NOT ALLOWED and is in violation of international telecommunication regulations, unless otherwise stipulated and allowed by the roaming carrier partners. Additionally, certain Fonus Mobile Service plans may have restrictions on the type of mobile device that can be used with service. Any violations of such restrictions are not allowed. We reserve the right to limit, suspend or terminate without notice any roaming-related or device-related misuse or violation of these Service Terms and Conditions.
We retrieve data usage information from the network operator and provide you tools to monitor your data usage and view your data balance. Although we strive to provide the most up–to-date information, we are not responsible for delayed or inaccurate data usage information received from the network operator. Your data usage is broken into usage sessions that we process as received from the network operator and charge each data usage session by the full megabyte. We also monitor your account balance and check when it reaches or goes below a certain threshold, which is solely determined by us and typically is set at less than 10% of the data amount included in a data plan product. When your account balance reaches or goes below the threshold, we send you a notification and either renew your data plan if auto-renew is selected or, if auto-renew is not selected, throttle down your network access rate until you purchase a new data plan. Data plans are purchased in multiples of megabytes or gigabytes where we count one gigabyte as equal to one thousand megabytes.
All purchases are final and non-refundable. You are responsible for providing accurate and maintaining up-to-date credit card information. A credit card chargeback does not release you from your responsibility to pay for products, data plans and services. You are responsible for any cost associated with credit card chargebacks. We reserve the right to cancel your account or refuse service on chargeback, suspected credit card fraud, or denied credit card payment.
SPECIFIC RULES REGARDING CONTENT
Access to Content. Fonus Mobile Service allows you to access the Internet to view, download and send text, pictures, games, graphics, music, email, sound and other materials (“Content”) that is available and accessible from third-party websites or services. Content may be unsuitable for children or minors, unreliable, inaccurate, offensive, indecent or objectionable. You are solely responsible for evaluating the Content that you or anyone using your device access. We strongly recommend that you monitor Content access by children or minors. Content from third parties may also harm your device or its software. We may place restrictions on accessing certain Content, impose separate charges, limit the amount of data you can access or transfer, or otherwise limit or terminate services.
No Representations Regarding Content. We do not endorse the Content, features, or software offered by third parties. Your relationship with providers of Content is between you and them. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING ANY CONTENT OFFERED BY A THIRD PARTY THAT YOU MAY UTILIZE OR OTHERWISE ACCESS WHILE USING YOUR DEVICE, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, NON-INFRINGEMENT, PERFORMANCE OR ACCURACY. We have no control over the Content on any website that you may access via your device. We strongly recommend that you use good judgment and care in sharing any personal information about yourself. You will be solely responsible if you engage in any unauthorized use of Content.
Safety and Security. We are not responsible for the content or security of data that you access or store while using your device with our Services.
Suspension or Termination of Services
We reserve the right to issue a warning and to suspend or terminate your service and access to the Fonus Mobile Service website or any other website we operate or to our service at any time if we determine in our sole discretion that you have violated the Service Terms and Conditions or any of our rules or policies or for any other reason in our sole discretion. We also reserve the right to deny, disconnect, modify and/or terminate Fonus Mobile Service, without notice, to anyone we believe is using the Fonus Mobile Service in any manner prohibited or whose usage adversely impacts the Carrier’s wireless network or service levels or hinders access to the Carrier’s wireless network. We reserve the right to terminate the Fonus Mobile Service if we believe that your device is no longer in use as evidenced by a period of inactivity in excess of six months.
USE OF YOUR CUSTOMER INFORMATION
To comply with appropriate legal process, we may disclose to government agencies and law enforcement authorities any information, including your name, account history, account information or other transmission data that is properly requested by law enforcement.
We and you each agree to contact each other first with any disputes. You must contact us with any dispute by sending us an email to firstname.lastname@example.org. Please provide a description of the problem, all relevant documents/information and the proposed resolution. We will contact you at the last address that you have provided to us or by phone. We each agree to negotiate in good faith to resolve any dispute. If the dispute cannot be resolved in this manner, then it shall be resolved by arbitration as set forth in Section 13 below, provided that we shall not elect to use arbitration for any Claim (defined below) that you properly file and pursue in a small claims court of your state or municipality so long as the Claim is individual and pending only in the small claims court.
Definitions. As used in this arbitration provision, the term “Claim” means any claim, dispute or controversy between you and us arising from or relating to the Fonus Mobile Service or this Agreement as well as any related or prior agreement that you may have had with us or the relationships resulting from this Agreement, including the validity, enforceability or scope of this arbitration provision. The term Claim includes claims of every kind and nature, including but not limited to initial claims, counterclaims, cross-claims and third-party claims and claims based upon contract, tort, fraud and other intentional torts, statutes, regulations, common law and equity. For purposes of this Agreement, the term Claim is to be given the broadest possible meaning that will be enforced and includes, by way of example and without limitation, any claim, dispute or controversy that arises from or relates to (i) the use of the Fonus Mobile Service, (ii) your acquisition of, or enrollment for, the Fonus Mobile Service; and (iii) advertisements, promotions or oral or written statements related to the Fonus Mobile Service, or any goods or services purchased with the Fonus Mobile Service.
Initiation of Arbitration Proceeding/Selection of Administrator. With the excep-tion of any dispute or any Claim pertaining to intellectual property rights, any Claim shall be resolved, upon the election by you or us, by arbitration pursuant to this Arbitration Provision and the code of procedures of the Judicial Arbitration and Mediation Services (“JAMS”). If any Claim is asserted against a party that is not a party to this Agreement, such third-party shall be notified and given the option of participating in the arbitration. For a copy of the procedures, to file a Claim or for other information about JAMS, contact them at 1920 Main Street, Suite 300, Los Angeles, CA 92614; website at http://www.jamsadr.com.
Effect of Arbitration. IF ARBITRATION IS CHOSEN BY ANY PARTY WITH RESPECT TO A CLAIM, NEITHER YOU NOR WE WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM IN COURT OR HAVE A JURY TRIAL ON THAT CLAIM, OR TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED FOR IN THE RULES AND PROCEDURES OF JAMS (THE “RULES”). FURTHER, YOU WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. EXCEPT AS SET FORTH BELOW, THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING. NOTE THAT OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
Limits on Arbitration. If either party elects to resolve a Claim by arbitration, that Claim shall be arbitrated on an individual basis. There shall be no right or authority for any Claims to be arbitrated on a class action basis or on bases involving Claims brought in a purported representative capacity on behalf of the general public, other Fonus Mobile Service users or other persons similarly situated. The arbitrator’s authority to resolve Claims is limited to Claims between you and us alone, and the arbitrator’s authority to make awards is limited to you and us alone. Furthermore, Claims brought by you against us or by us against you may not be joined or consolidated in arbitration with Claims brought by or against someone other than you, unless otherwise agreed to in writing by all parties.
Location of Arbitration/Payment of Fees. Any arbitration hearing that you attend shall take place in San Diego County, California. At the conclusion of the arbitration, the arbitrator will decide who will ultimately be responsible for paying the filing, administrative and/or hearing fees in connection with the arbitration. If and to the extent you incur filing, administrative and/or hearing fees in arbitration, exceeding the amount they would have been if the Claim had been brought in the state or federal court which is closest to your billing address and would have had jurisdiction over the Claim, we will reimburse you to that extent unless the arbitrator determines that the fees were incurred without any substantial justification.
Federal Arbitration Act. This arbitration provision is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, as it may be amended (the “FAA”). The arbitration shall be governed by the Rules, except that (to the extent enforceable under the FAA) this arbitration provision shall control if it is inconsistent with the Rules. The arbitrator shall apply applicable substantive law consistent with the FAA and applicable statutes of limitations and shall honor claims of privilege recognized at law and, at the timely request of either party, shall provide a brief written explanation of the basis for the decision. In conducting the arbitration proceeding, the arbitrator shall not apply the Federal or any state rules of civil procedure or rules of evidence. Either party may submit a request to the arbitrator to expand the scope of discovery allowable under the Rules. The party submitting such a request must provide a copy to the other party, who may submit objections to the arbitrator with a copy of the objections provided to the requesting party, within fifteen (15) days of receiving the requesting party’s notice. The granting or denial of such request will be in the sole discretion of the arbitrator who shall notify the parties of his/her decision within twenty (20) days of the objecting party’s submission. The arbitrator shall take reasonable steps to preserve the privacy of individuals, and of business matters. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. The arbitrator’s decision will be final and binding.
Severability of Arbitration Provisions. This arbitration provision shall survive termination of your Fonus Mobile Service. If any portion of this arbitration provision is deemed invalid or unenforceable under any principle or provision of law or equity, consistent with the FAA, it shall not invalidate the remaining portions of this arbitration provision, the Agreement or any prior agreement you may have had with us, each of which shall be enforceable regardless of such invalidity.
NO TRIAL BY JURY
If for any reason, a claim proceeds in court rather than through arbitration, we each waive any right that we may have to trial by jury in any lawsuit or other proceeding to the extent permitted by law.
LIMITATION OF LIABILITY
We and you agree to limit claims for damages or other monetary relief against each other to direct and actual damages unless prohibited by law. You agree that we and our business partners (including the Carrier) are not liable to you or any third party for any indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost profits (regardless of whether we have been notified that such loss may occur) by reason of any act or omission in our provision of products or services or under any legal theory, including fraud, misrepresentation, breach of contract, personal injury, product liability or any other theory. We assume no risk or responsibility for your use of any Content. We are not liable for (1) any act or omission of any other company furnishing a part of our service or any equipment provided for such service; (2) errors or omissions of our business partners; or (3) any damages that result from any product or service provided by or manufactured by third parties. You acknowledge that no fiduciary relationship or other special relationship exists between you and us, by virtue of the Service Terms and Conditions or your use of the Fonus Mobile Service.
WE MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING THE SERVICES PROVIDED HEREUNDER OR ANY SOFTWARE USED IN CONNECTION THEREWITH, INCLUDING, BUT NOT LIMITED TO, AND TO THE EXTENT PERMITTED BY LAW, WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, QUALITY, NON-INFRINGEMENT, PERFORMANCE OR ACCURACY. WE EXPRESSLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES. THE FONUS AND FONUS MOBILE SERVICE WEBSITE AND ITS CONTENTS ARE PROVIDED “AS IS” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. NEITHER WE NOR THE CARRIER PROMISE ERROR-FREE OR UNINTERRUPTED SERVICE AND NEITHER WE NOR THE CARRIER AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALVES.
You agree to indemnify us, our affiliates, our business partners and their respective officers, agents, members, managers, partners and employees, from any and all liabilities, settlements, penalties, claims, causes of action and demands brought by third parties (including any costs, expenses or attorneys’ fees on account thereof) resulting from your use of the Fonus Mobile Service, or use of our services by another person who uses your device and/or our services, whether based in contract or tort (including strict liability) and regardless of the form of action.
LOST OR STOLEN PREPAID CARDS
Neither Fonus nor its business partners are responsible for lost or stolen prepaid cards for Fonus Mobile Service. Prepaid cards are not refundable, returnable nor exchangeable and have no cash value.
This Agreement shall be governed by and construed in accordance with the laws of the state of California, without regard to conflicts of laws provisions.
This Agreement, as modified by any changes from time to time pursuant to Section 3, constitutes the complete and exclusive agreement between Fonus and you with respect to the subject matter hereof, and supersedes all prior or contemporaneous oral or written communications, representations, understandings, or agreements not specifically incorporated herein.June 2020