frequently asked questions

How do I sign up for service with Fonus?

Signing up for service with Fonus is easy! You can visit our homepage and choose a plan that suits your needs. We’ll guide you through the activation process, including setting up your SIM card (eSIM or physical SIM), transferring your existing number (if desired), and setting up payment details.

Can I keep my current phone number?

Yes, you can! We support number portability, allowing you to keep your existing US or Canadian phone number when you switch to Fonus. After activating your SIM and Fonus account, you will have an option to transfer your number seamlessly.

What types of plans do you offer?

We offer a variety of mobile plans to cater to different needs. All our plans include unlimited data in over 55 countries and unlimited calls to over 85 countries worldwide.  

Can I purchase additional features or services with Fonus?

Yes, we offer additional features and services to enhance your mobile experience. These include international calling packages, additional data options, value-added services, and more. Contact our customer support team for information on the available add-ons. 

How can I manage my account and pay my bills?

You can log in to your account to view your subscriptions, manage services, update payment details, and pay your bills securely. 

What level of customer support can I expect from Fonus?

We take pride in offering excellent customer support to our valued customers. You can reach us through our chat support service and get assistance instantly, 24 hours a day, 7 days a week.

Can I upgrade or change my plan with Fonus?

Absolutely! We understand that your mobile needs may evolve over time. You can easily upgrade or switch to a different plan through the My Account portal or by contacting our customer support team.

Can I cancel my service with Fonus? Are there any termination fees?

Yes, you may choose to cancel your service at any time, and there are no termination fees.